> For the complete documentation index, see [llms.txt](https://docs.work-relay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.work-relay.com/processes/working-with-processes/totals-process-statistics/process-step-metrics/step-statistics.md).

# Step statistics

This widget shows the high-level metrics for the selected Step.

The information in this widget is calculated based on the Step Instances within the selected time period and includes:

* Rating (health) of the selected step (1)
* Number of completions (for non-decision steps, 2)
* Number of approvals (for decision steps only, 3)
* Number of rejections (for decision steps only, 4)
* Number of instances which include this step (in any status, 5)
* Number of times the step has been started (including restarts, 6)
* Number of reminders triggered on this step (7)
* Number of escalations performed for this step (8)
* Number of reassignments performed for this step (both triggered by escalations and manually, 9)
* Planned [duration](/processes/process-steps/process-step-settings/time.md) (10)
* Minimal duration for this step, across all instances (11)
* Maximal duration for this step, across all instances (12)
* Average duration for this step, across all instances (13)
* Number of times the step has been completed late or is currently late (14)

![](/files/f98d6bdacf716c42fbcebda48a50970213863cc9)

{% hint style="info" %}
The planned duration (10) will display a formula symbol "`f(x)`" if Planned Duration is not defined for the Step, or if the Planned Duration depends on other data or includes a formula expression. See [this related article](/automations/best-practices-screensteps/working-with-step-dynamic-duration-process-level.md) for more information about durations.
{% endhint %}

Since version 8.2, [Forecasted Duration](https://w-r.screenstepslive.com/s/12930/m/64199/l/1887963-forecasted-dates-and-durations) may also be shown in this chart:

![](/files/6f1e93dadc769f37b16567b4e92fc6ed1e67740c)

The Step Statistics widget may display warnings or recommendations based on some of the statistical values:

* **Step's rejection rate is high** (15) indicates that the step has been rejected a lot of times in comparison with the number of initiated steps instances. Clicking on the link in this warning will expand an "[Approvals / Rejections by Assignees](/processes/working-with-processes/totals-process-statistics/process-step-metrics/approvals-rejections-by-assignee.md)" chart, for further investigation.
* **Step's duration dispersion is high** (16) indicates that the step's durations vary widely, potentially caused by undesirable circumstances in some instances. Clicking on the link in this warning will expand an "[Step Duration by Assignees](/processes/working-with-processes/totals-process-statistics/process-step-metrics/step-duration-by-assignees.md)" chart, for further investigation.
* **Planned duration is unrealistic** (17) is displayed when the Average Duration of the step is either much shorter or longer than the Planned Duration. This is defined as:
  * If the median Duration is less than 50% of the Planned Duration.
  * If the median Duration is greater than 120% of the Planned Duration.

![](/files/dcdb0d89d1f84c47fc5cca12a9fd4cb5f717ba23)