> For the complete documentation index, see [llms.txt](https://docs.work-relay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.work-relay.com/automations/best-practices-screensteps/review-advanced-process-types/call-center-scripts.md).

# Call center scripts

Characteristics:

1. The combination of dynamic fields, conditional pages, conditional forms, and nested forms create a powerful call scripting and call management mechanism.
2. User input prompts are shown in any sequence based on user input.

*Example:* Call Centers

![](/files/50d46d8795a42080b59c4ab8ec53bf251654e298)