> For the complete documentation index, see [llms.txt](https://docs.work-relay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.work-relay.com/administration/settings/other-settings/working-with-chatter-assistant.md).

# Working with Chatter Assistant

Chatter Assistant is a service allowing users to proceed steps by posting special commands in comments to Work-Relay Chatter posts.

## Setting Chatter Assistant Up

Navigate to the [Work-Relay Settings page](/administration/settings/work-relay-settings.md).

1. Go to the **Notifications Settings** subtab.
2. Check **Enable Chatter Assistant** in the **Chatter Settings** section.
3. Save settings.

![](/files/b92a8c0637589435e30dd1f0ece06ae37dfd4e8b)

When creating a [new process](/processes/working-with-processes/creating-and-basic-editing-of-a-process.md) (or [editing existing one](/processes/process-settings/notifications-settings.md)), enable Chatter Notifications. The proper checkbox should be checked:

![](/files/038aa55f6faed854cd5c40fd71256430363751d0)

![](/files/0e4cc6d35d8c6051501bbbc7f1575b87f39f16c0)

If you need to enable Chatter Assistant for a particular step only, enable notifications only for this step in the [proper Step Settings](/processes/process-steps/process-step-settings/notifications-progress-component-settings.md#chatter-dates-and-comments-settings) section:

![](/files/525010a9e989e964773d36d8e823fff23ef3c331)

## Using Chatter Assistant

Run the process where Chatter Notifications are enabled. Below is an example process:

Open any [page where Chatter Component is shown](/functional/chatter-feeds/overview.md), e.g., open the **Feed** subtab to see a Chatter notification. Click the **Comment** link at the proper step feed post and type `Proceed`, `Reject`, or `Approve` (depending on the step and desired workflow path). Post the comment.

The system will post one more comment with the proper reply:

![](/files/cc7742484f4d2c9b061dab3839a41c461b9db538)

The command the user has entered will be added to the Jobs queue and will be executed when the nearest Job trigger is started.

After the command has been executed, the system will post another comment with the proper notification:

![](/files/e5696e22af0db5f77d39e7f9737be85b21717378)

To see new comments, the user should reload the progress component or the page where the feed is shown.

Proper step buttons [can be renamed](/processes/process-steps/process-step-settings/notifications-progress-component-settings.md#standard-button-s-setup). In this case, the person using Chatter Assistant can be confused about which alternative corresponds to the "Approve" command and which corresponds to "Reject".

There are two ways to solve this situation:

* Rename buttons to make them match commands, e.g., "Approve this order" or "Decline Offer (Reject)".
* Create a custom Chatter feed message that explains the meaning of the "Approve" and "Reject" commands [for this step](/processes/process-steps/process-step-settings/notifications-progress-component-settings.md#chatter-dates-and-comments-settings) (or [whole process](/processes/process-settings/notifications-settings.md)).